Eci Solutions Support Software And Services
Secure, yet flexible IT solution Microsoft Office 365 Integrated collaboration tools & servicesFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. A complete IT solution combining Microsoft Cloud tools with deep security, data protection and 24x7x365 support to keep your business and employees operating effectively from anywhere. ECI Managed Cloud Solution.
The Executive management team are motivating, engaging. ECi likes to promote from within and celebrate successes and achievements. The corporate culture is very family orientated and employee satisfaction and a high priority. The Acsellerate Support Portal includes helpful resources designed to help you better utilize our application.ECi Solutions is a fast growing software company that focuses on software solutions for small & medium sized businesses. It’s how business gets done.With a variety of on-demand support tools, and convenient avenues to contact our team, you can rest assured that your questions will resolved quickly and satisfactorily.
Eci Solutions Support Professional To Join
They are also responsible for engaging with Product Management and Development/Engineering on resolution of software defects, product enhancement requests, and Support Readiness. We are searching for an outgoing, energetic, and motivated customer support professional to join our team!Technical Support Specialist is responsible for being knowledge resources to others in the organization and provide guidance and support as well as timely resolution to issues escalated to them from the Product Support Specialists. Applications without a resume will not be considered.As a Technical Support Specialist for our team you will be supporting small to medium-sized entrepreneurs using our ERP solutions. We have been providing critical logistics solutions for customers for over 40 years.To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.
Provide detailed test cases and results to the Product Management/Engineering team for resolution. Document and confirm suspected software defects and product requests. Serve as an escalation point for other members of the support team to diagnose and resolve complex system issues. Diagnose and verify environmental (network/hardware/operating system) issues as it relates to the supported product.
Act as the Support Readiness facilitator including arranging appropriate training, documentation, and other support preparedness activities. Address supportability concerns related to product functionality. Provide input and prioritization of reporting defects and enhancement requests. Act as liaison to other internal teams and advocate for customer product concerns.
Review and contribute to the Knowledge Base. Investigate complex issues involving code, data, or environmental components. Act as a technical reference for Product Support Specialists. Work self-sufficiently, requiring little direction. Consult with third party partners on technical matters. Technical documentation resource and reviewer of Knowledge Base articles and documentation.
0 kommentar(er)
